Shipping policy

Free shipping

Orders with a subtotal over $250 shipping to the contiguous United States and that are not labeled oversized qualify for free standard shipping. The discount is applied automatically at checkout — no code required.

Oversized items are excluded. If your order contains any single item deemed oversized (defined as weighing more than 30 lb in dimensional weight), the order does not qualify for free shipping, regardless of subtotal. Oversized items are marked with an “Oversized — no free shipping” badge on the product listing and on the product page, your cart flags them line by line, and your cart total tells you whether the order qualifies before you check out.

Free shipping applies to standard ground service only. Expedited carrier services and Hot Rush priority processing are charged separately. Orders to Alaska, Hawaii, US territories, and international destinations do not qualify.

Where orders ship from

All orders ship from either our warehouse at 2550 Edgely Rd, Levittown, PA 19057, United States or from our distributor.

Order processing time

Business days are Monday through Friday, excluding the holidays listed below. Orders placed on a weekend or holiday begin processing the next business day.

  • Items in stock at our Levittown warehouse — ordered before 12:00 PM Eastern on a business day, ship the same business day. Ordered after 12:00 PM ET, they ship the next business day.
  • Items sourced from our distributor — ship within 1–2 business days.

The estimated ship date for every item is shown on the product page and in your cart before you check out.

Hot Rush priority processing — optional, $15

If you need your order to move faster, you can add Hot Rush at checkout for $15. With Hot Rush, your entire order ships the same business day when placed before 2:00 PM Eastern — including items that would otherwise take 1–2 business days.

Hot Rush is entirely optional. It is never added to your order automatically; you must check the box yourself. Hot Rush changes how fast we process your order, not which carrier service you choose — you still select your transit speed (Ground, 2-Day, Overnight) separately at checkout.

Shipping methods and costs

Shipping is calculated live at checkout based on the weight and dimensions of your order and your delivery address. The exact shipping cost is shown before you enter payment information. We do not add handling fees or surcharges after checkout.

Within the United States:

  • UPS® Ground
  • UPS® Ground Saver
  • UPS 2nd Day Air®
  • UPS Next Day Air®
  • USPS Ground Advantage
  • USPS Priority Mail
  • USPS First Class Mail

International: we ship to many countries including Canada and Australia, via USPS International, UPS Worldwide, DHL Express, DHL eCommerce, and FedEx International Connect Plus. Available services and rates are shown at checkout once you enter your address.

International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These are not included in your order total and are the responsibility of the recipient.

Delivery estimates

Delivery estimates shown at checkout are provided by the carrier and are measured from the date your order ships, not the date you place it. They are estimates, not guarantees. We are not able to control carrier delays caused by weather, carrier capacity, or incorrect delivery addresses.

Holidays we are closed

We do not process or ship orders on the following observed holidays:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day
  • New Year's Eve

When one of these falls on a weekend, we observe it on the nearest business day.

If your order doesn't arrive

If tracking shows your order as delivered but you have not received it, or if tracking stops updating for an extended period, contact us. We will open a claim with the carrier if applicable and work with you to resolve it. If tracking shows undelivered, we will replace the items or issue a refund. If tracking shows delivered, we will escalate with the carrier. The shipping carrier makes the final determination of delivery of a product. Refunds and reshipments in this case only apply if the shipping carrier rescinds their delivery claim.

If a package is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to arrange reshipment or issue a refund. Reshipping costs may apply.

Tracking your order

You will receive a shipping confirmation email with tracking on the day it leaves our warehouse, in the late evening. Orders containing items from more than one source may ship in multiple packages, each with its own tracking number.

Damaged, incorrect, or missing items

Please inspect your order when it arrives. If an item is defective, damaged, or not what you ordered, contact us immediately via live chat, at [email protected], or (215) 445-1941 so we can make it right.

Returns

We offer a 60-day return policy. Full details are in our Refund Policy.

Questions

ScagParts.store — OMB Group, LLC
2550 Edgely Rd, Levittown, PA 19057, United States
Email: [email protected]
Live chat: start a chat
Phone / text: (215) 445-1941